Merik Distribution Counter Customer Service Representative (CSR)
Hours: 8:00am to 4:30pm Monday to Friday
Location: Mississauga, ON
As a customer service representative working at the counter of a Merik Distribution Center an employee will have various roles and responsibilities.
The following is a brief overview of the position; however, the employee is expected to assist other staff as required from time to time in various duties as needed.
- Provide exceptional Customer Service to all customers
- Create a positive work environment
- Professional engagement with supervisors, co-workers, customers and visitors
- Advise clients on appropriate parts, accessories and or solutions on all product lines
- Process quotations, order confirmations, orders and when required invoices for direct sales
- Process digital payments only by debit or credit card when required
- Picking materials in advance for pick up or at the time of order when required
- Packaging materials when required
- Logistic duties when required
- Assist in inventory management including putting away inventory, organization & counting
- Assist in ordering inventory
- Assist in advising clients and or staff on delivery times, order delays and logistics
- Assist in responding to e-mails and phone calls